Paddle billing questions

Hubbee bills through Paddle, a registered Merchant of Record. This means Paddle (not Hubbee) is the legal seller of record for your subscription — they handle VAT, sales tax, invoicing, fraud screening, and dispute resolution on our behalf.

Why Paddle (and not Stripe direct)?

Paddle handles 50+ tax jurisdictions automatically. For a European-headquartered SaaS selling globally, this is the difference between filing tax returns in 50 countries or one. Paddle invoices you, remits the appropriate VAT/sales tax to the right jurisdiction, and gives Hubbee a single payout.

You see the same product, the same prices, the same support — Paddle just sits in the middle for the financial part.

VAT — what gets charged, what shows on invoices

If you provide a valid VAT ID at checkout (or in Settings → Billing → Tax ID), Paddle applies reverse-charge VAT for EU B2B customers. The invoice shows €0 VAT with a reverse-charge notice.

Without a VAT ID:

• EU consumers: VAT charged at your country’s rate (DE: 19%, FR: 20%, NL: 21%, etc.)
• UK consumers: 20% VAT
• US business customers: state sales tax where required (CA, NY, TX, WA, etc.)
• Non-EU non-US: no tax in most jurisdictions

Add or update your VAT ID anytime via Settings → Billing. Changes apply to the next renewal — they don’t refund VAT on past invoices.

Where to find invoices

Settings → Billing → Invoices. Every invoice is a PDF generated by Paddle, downloadable, with:

• Your business name + VAT ID (if provided)
• Paddle’s billing address as the seller
• Hubbee plan + billing cycle
• Net amount, VAT, total
• Payment method used

Invoices for the current and previous 24 months are always available. Older invoices on request — open a billing support thread.

Supported payment methods

Paddle supports:

• Credit/debit cards: Visa, Mastercard, Amex, Discover, JCB
• PayPal
• Apple Pay / Google Pay (where the device + browser support them)
• iDEAL (Netherlands)
• Bancontact (Belgium)
• SEPA direct debit (annual plans only, EU customers)
• Wire transfer (Agency annual plans only, contact billing)

You can change your default method anytime in Settings → Billing → Payment method.

What happens when a charge fails

Paddle retries failed charges automatically:

• Day 0: Original charge fails. You get an email.
• Day 3: First retry.
• Day 6: Second retry.
• Day 10: Third retry.
• Day 14: Final retry. If still failing, the subscription pauses.

During the dunning period, your dashboard shows a yellow banner. All features keep working — we don’t downgrade access until the subscription actually fails.

If you receive a failed-charge email, the fastest fix is to update your payment method via Settings → Billing. Paddle re-attempts the charge immediately on save.

Cancellation vs downgrade vs pause

These are three different actions:

Action	What happens	When access ends
Downgrade	Switch to a cheaper plan	At end of current paid period
Pause	Subscription holds, no charges, no access to paid features	Resumes when you reactivate
Cancel	Subscription ends	At end of current paid period

All three are reversible. After cancellation, your data is retained for 90 days — see Cancellation & data retention for details.

Refunds

Hubbee honors a 30-day satisfaction guarantee on your first purchase. EU + UK customers additionally have a 14-day statutory right of withdrawal. AppSumo Lifetime purchases follow AppSumo’s own 60-day guarantee.

To request: email kasse@hubbee.io with your invoice ID. Refunds process via Paddle within 3-5 business days back to the original payment method.

Tax forms / receipts in a specific format

Paddle generates standard PDF invoices that meet EU VAT regulations and US 1099 reporting. If your accountant needs a different format (XML invoicing, e-invoicing standards like Peppol, etc.), Paddle supports several through their portal — contact kasse@hubbee.io and we’ll route the request.

I see a charge but no invoice

The charge appears on your card immediately. The Paddle invoice usually generates within 30 seconds, but in rare cases (high invoice volume, weekend processing) it can take up to 24 hours. If 24 hours pass with no invoice, email billing support with the charge date and last 4 digits.